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Ordering books or other products

Ordering books or other products

25/01/2013

FAQs about ordering our products

You may have some questions about ordering our products, we have tried to answer them below, but if not please email us at
enquiries@thefoodies.org




How much do the books cost?
The books are £1.99 each for single books, and £20.00 for a set of all twelve months of the year.
We do offer wholesale prices for large bulk orders, please see questions about bulk orders below.


How quickly will my order arrive?
We always aim to post the order within 2 working days. Most parcels are sent with standard parcel rate to keep the P&P costs down. This means that all orders should arrive within 5-7 days. In reality most will arrive within 3 days.


Can I ask for quicker delivery?
Yes, if you are ordering for a birthday or other important date, please email us on enquiries@thefoodies.org after making your order and explain what you need. While we can't guarantee it, we will always try really hard to get your order there on time.


Can I buy something and have it sent direct to a child's address?
Yes, simply ensure that your delivery address in the order on paypal is the address of the child you want the books sending to. If you are at all unsure or wish to double check, please email us on enquiries@thefoodies.org after placing your order to reiterate the child's name and address that you want the parcel to be sent to.
The Little Foodies Club is always sent direct to the child, but we always email you on receipt of your order to check name and address details anyway before sending out the welcome pack.


How can I pay for my order?
Our online shop uses paypal. You don't have to have a paypal account to use it, if you have a credit or debit card, paypal can take your payment securely and it means that you are not giving your credit card details to us.
You can also pay with a cheque, using the online order form. Simply download the form, fill it in and post it to us with a cheque. Please note that we do not send orders out until cheques are cleared.
If you are ordering on behalf of a business, we can organise an order on invoice, please see below for more details.
We also accept payments by BACS for large orders or for orders from local authority and NHS departments.


Can I sell The Foodies Books?
If you are a book shop, farm shop, veg box scheme or website and wish to sell copies of the Foodies, we can certainly consider that. We offer wholesale terms. Please email enquiries@thefoodies.org to ask for details.


I work for a Local Authority or NHS department. Can I get a deal on multiple sets to give away to settings or families?
Yes, we offer favourable terms for people who are buying in bulk in order to give Foodies Books to those who need them, for example, Early Years departments, Sure Start programmes, Healthy Schools departments, NHS departments.  We have a minimum order of 5 sets to take advantage of this offer and we have a sliding scale of discounts depending on the size of the order. We can offer these books on a purchase order or invoice.


I work for an organisation which buys on invoice or purchase order. Can I order products from you? We are not allowed to use cards to buy from websites.
Yes, we can send out orders on invoice after a written confirmation of order. We can also send out orders based on a purchase order. Our terms are usually 30 days from the date of invoice, but will consider alternative terms for local authority departments, NHS departments and registered charities.
 





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